1. Overall, how would you rate the quality of your customer service experience?
Very positive
Somewhat positive
Neutral
Somewhat negative
Very negative
2. How well did we understand your questions and concerns?
Extremely well
Very well
Somewhat well
Not so well
Not well at all
3. How much time did it take us to address your questions and concerns?
Much shorter than expected
Shorter than expected
About what I expected
Longer than expected
Much longer than expected
4. How likely is it that you would recommend our company to a friend or colleague?
Extremely likely
Very likely
Somewhat likely
Not so likely
Not at all likely
5. Do you have any other comments, questions, or concerns?
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